General Terms & Conditions

Any user of this website agrees that on using this website they are agreeing to the terms and conditions enclosed. In using this website you have agreed to our cookie policy and understand what this means.


Cancellation Policy (Table)

  • a) If the booking is cancelled on the same day as the reservation or in the case of
    a non arrival, the full menu price per person is payable.
  • b) All deposits are non refundable upon cancellation

Accommodation Policy (Room Booking)

  • a) Cancellation 3 days prior to your reservation date will incur a charge of £20
  • b) Cancellation 2 days prior to your reservation date will incur a charge of 25%
    of the full room rate
  • c) Cancellation the day before your reservation date will incur a charge of 50%
    of the full room rate
  • d) Same day cancellations or non arrivals will incur a charge of 100% of the full room rate

9 course Menu Surprise with accommodation

  • The offer is for an 9 course Menu Surprise with standard accommodation for one night for one couple.
  • Room upgrades are available for an additional £25 per room.
  • Offer cannot be made in conjunction with any other offer or promotion.
  • Not available for use on any special evenings.
  • Cheese course is not included but is available as an additional extra at £10 per person.
  • Breakfast is not included but is available as an additional extra from £8 per person.
  • We reserve the right to withhold or cancel this offer at any time without prior warning.
  • This offer is subject to availability.

The best of Colin's Great British Menu

  • Not valid in conjunction with any other offers or promotions.
  • Cheese not included in menu price but is available for an additional £10 per person.
  • Dishes may not be exactly as featured on programme.
  • Menu only available on specified dates.

A Day in The Kitchen

  • All dates booked are subject to cancellation due to the TV commitments of Colin
  • We will where ever possible always try and use Colin as the lead chef in this day, however from time to time it maybe necessary to substitute him for another chef in cases of Illness or last minute availability.
  • All monies are payable prior to the Day in the Kitchen date booked

Mid Week Break Special Offer

  • This offer is only available from Tuesday to Thursday
  • Accommodation is available in any selected room available at the time off booking
  • The offer includes per couple a 7 course Menu Surprise accompanied by our Sommelier's wine selection and accommodation for one night only
  • Full English breakfast and Free Newspaper is also included in this offer package.
  • This offer is subject to availability. This offer can be upgraded to a Friday/Saturday for a £50 upgrade fee.

Gift Vouchers

  • All gift vouchers are valid for 6 months from date of purchase
  • After the date of expiry it is at the discretion of Winteringham Fields Ltd as to whether vouchers will be honoured
  • Gift Vouchers have no cash value
  • All vouchers carry a unique number and can only be used once
  • The voucher or unique number must be quoted in order to use the voucher
  • If you cannot use your voucher within the 6 month period please contact us immediately with your voucher number so that we may try to organise something for you
  • No refund will be given if the entire value is not used

 

Returns Policy

Of course we hope you love your Winteringham Fields purchase, but if for any reason you are not happy with your order then please get in touch and let us know within 14 days of receiving your order. Unfortunately, we don't offer exchanges or refunds on gift voucher purchases.

Terms of service

The website, found under the URL www.winteringhamfields.co.uk , is operated by Winteringham Fields and references to “we”, “us” and “our” shall be deemed to be references to Winteringham Fields. References to “you” and “your” shall be deemed to be references to person placing an order via this website.

Your contract for purchases made through www.winteringhamfields.co.uk is with Winteringham Fields and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You warrant that all details you provide to www.winteringhamfields.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. You agree that e-mail can be used as a method of communicating with you. During the order process, you must enter a valid e-mail address and telephone number. You are responsible for all actions taken under your details. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.

Full payment is required up front on all online orders.

Gift vouchers are only valid until the expiry date stated on your voucher. Please be aware of this when purchasing. Gift vouchers are redeemable against any of our products or services including purchases within our in-store Boutique. Gift vouchers can not be exchanged for cash or any other alternative. Please ensure that you bring your redeemable gift voucher with you to present on arrival. Winteringham Fields gift vouchers cannot be used to buy another gift voucher. Winteringham Fields will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift vouchers as cash.


Prices and Information Shown on the website

All prices and information contained on the website are as accurate as possible, however we cannot be held responsible for any incorrectly priced offers or information contained on this website.


Allergies

please make all our staff aware of any allergies you may have, we will do our best to accommodate your needs, but please be aware even though we operate a non contamination policy this does not give a 100% guarantee of cross contamination.


Recommend a Friend 25% Off Voucher

  • 25% discount applies to food and drink only for a maximum party size of 8 guests
  • Discount only valid when voucher is mentioned upon booking and presented on arrival
  • Offer valid for 6 months from date detailed on voucher
  • Not available for use in conjunction with any special evenings or Sunday openings
  • Not available for use in conjunction with any other offer
  • Winteringham Fields reserves the right to suspend, cancel or change the offer at any time

Data Protection

  • Any information received through this site is used for Winteringham Fields purpose only, we will not swop your information or give your details to any third party.
  • We are registered with the iCO for the protection of your data and personal information.

£259 Offer

  • £259 is for 7 course Menu Surprise, room and continental breakfast. Menu upgrades, cheese, drinks and cooked breakfasts will be charged additionally.
  • This offer is based on one couple staying in one room.
  • Offer is valid until 31st October 2016 (inclusive) and may only be used Tuesday-Thursday (inclusive). Winteringham Fields reserve the right to withhold the offer on any further dates without prior notification.
  • No provisional bookings will be taken, a deposit of £100 must be taken at the point of booking.
  • Offer is not valid in conjunction with any other promotion or special evening.
  • This offer is not redeemable on a Friday or Saturday.
  • All deposits are non-refundable. Booking may be amended to an alternative date at Winteringham Fields discretion where more than 72 hours' notice is given. A transfer fee may be applicable.

£99 Offer

The £99 offer is for the 5 course tasting menu for two. Menu upgrades, cheese, drinks and overnight stays will be charged additionally.

No provisional bookings will be taken, a deposit of £50 must be taken at the point of booking. This offer is not redeemable on a Saturday. All deposits are non-refundable. Booking may be amended to an alternative date at Winteringham Fields discretion where more than 72 hours' notice is given. A transfer fee may be applicable.

This offer is not valid in conjunction with any other promotion or special event.